General Hire Questions

How do I make a booking?

Please refer to the hire booking process under how to book tab at the top of the page.

How do I request a quote?

To build a quote request for our hire equipment, you will need to add your equipment to a cart. When your cart is complete, you can submit your quote request. Our office will get in contact with you 24-48 hours after submitting your quote request.

Alternatively, you can make an inquiry by calling our office during our trading hours on 1300 143 493, or by emailing us at dance@feelgoodevents.com.au.

Please provide as must information as possible when submitting your request so that when can give you an accurate quote.

Do you have a minimum spend?

Yes. Feel Good Events Hire has a minimum spend of $2,000 for all equipment. You must spend $2,000 or more on equipment to qualify for the hire and delivery.

Please note that delivery, labour, and pick up are not included in the minimum spend requirement and will be an additional cost.

What are your hours of operation?

Monday to Friday 10am - 5pm

Is delivery included in the price?

No. Delivery is worked out based on location and the amount of equipment that is being hired. To get an accurate quote for delivery costs, please contact our office.

Can I arrange after-hours delivery or pick-up?

Yes. Feel Good Events Hire offers a 24-hour service, 7 days a week. After-hours fees will be charged for anything before 9am or after 5pm Monday to Saturday. 

Sunday rates also apply.

After-hours fees are worked out based on how many staff will need to be allocated for the delivery and pick-up.

What does the labour cost cover?

Our labour costs cover the man hours required to get your equipment ready for your event. This includes the prep, loading, unloading, set up, and pack down of the equipment. Labour costs will vary depending on the amount of equipment you need and the work required.

Do I need to pay a deposit?

Yes. All hires are required to pay a 20% deposit to lock in the equipment or services. No equipment will be locked in for your desired date until a deposit has been received. 

Does the pricing include GST?

Yes. All pricing is inclusive of GST.

What is the cancellation and refund policy?

If you cancel your booking anytime after you have paid your deposit, up to 8 days prior to your event date, your deposit will be forfeited.

If you cancel your booking 7 days or less prior to your event date, all paid amounts will be forfeited. 

When will my equipment be delivered and picked up?

All customers will be allocated a 3-hour delivery and collection window, which will be provided to you the week of your event. All delivery slots are between 9am and 5pm unless requested otherwise. 

How can I pay for my equipment?

You can pay for your equipment using Pin Payments via a secure online portal, via the phone, or via a bank deposit. 

All pin payments will incur a 1.8% surcharge. All credit card payments by Visa and Mastercard will incur a 1.5% surcharge. AMEX will incur a 1.65% surcharge. Bank deposits incur no surcharges or processing fees.

What is the damage waiver?

The damage waiver covers all costs associated with normal wear and tear of hire equipment. The waiver does NOT cover damage caused by misuse, equipment loss, or breakage caused by fire, storm, or accident.

Does the equipment need to be cleaned before it is collected?

Most of our equipment will be cleaned by our staff after it has been collected from your event. We do ask that you please rinse off any food or beverage items after use.

All glassware needs to be rinsed before being placed back into the glassware boxes. This is the same for any crockery or cutlery that is used. 

Who do I call if I have problems or concerns?

If you have any problems or concerns with your booking, you can contact our office on 1300 134 493 within business hours.

If you have any problems or concerns regarding the delivery of your equipment, you can contact your delivery driver (you will be provided with these details prior to your event).

In some cases, you may be provided with an after-hours number to contact if you have issues outside of business hours. 

What happens if something stops working during the event?

In the unlikely event that a fault with the equipment occurs that is not caused by the hirer a refund will be provided upon return and assessment of equipment.